Frequently Asked Questions

Customer Frequently Asked Questions

• Do you have public liability?

Yes, we are fully insured with Commerical Insurance Brokers (B'ham) Ltd, our policy no; TOL056397

• Are your drivers DBS checked?

All our drivers are carefully selected and have been checked with the Disclosure and Barring Service. The majority are members of the Institute of Advanced Drivers.

• Do you provide risk assessments for schools?

We have a standard risk assessment for school transport -please click here to download a pdf copy or contact us for your copy.

• What support do you offer in the event of a breakdown?

We provide full support for customers 24 hours a day, 7 days a week and 365 days a year. We have a Duty Manager and a Duty Mechanic on call 24 hour call and they can be contacted on 01564 797040.

• What are your disabled facilities?

We currently have 2 vehicles specially adapted for the carriage of 2 wheelchair users. Please specify at the time of booking how many wheelchair spaces you require.

• What group sizes do you cater for?

Johnsons have a large, air-conditioned fleet of coaches. We offer hire from groups as small as 8 and our largest coaches offer 70 seats.

• Are you members of any trade organisations?

We are members of the two most prestigious trade organisations in the industry; Coach Marque and the Guild of British Coach Operators. Membership of both requires 100% commitment to the highest standard, which is verified bi-annually by an independent audit.

• Who is the best person to contact to make a coach hire booking?

Please contact our Private Hire Team - they are always available between 9 am and 5 pm, Monday to Friday. However, you can request a coach hire quote 24 hours a day on our website.